Case Manager

Case Manager

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Casual Position
• Classification: SCHADS Level 4 with an hourly rate of $55.79 - $60.02 including casual loading + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Mascot, NSW

About your new role

The program covers the Homes NSW housing districts of Sydney, South Eastern Sydney, and Northern Sydney. The program works with people aged 18 or older for a period of up to 12 months to assist in the development of skills, knowledge, linkage to appropriate services, and resources that will allow a person to sustain their tenancy on their own moving forward into the future. STEP B is a closed referral program and can only accept referrals from the Homelessness Outreach Support Team (HOST) within Homes NSW.

Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer’s support. Case Managers refer and facilitate access to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services. Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service. Case Managers are required to use judgement to formulate responses to consumer needs over the long term, short term and in times of crisis.

What you will bring to the role

• Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting
• Ability to establish respectful professionalrelationships that have clear boundaries with consumers, staff and partner organisations.
• Understanding the systemic social factors causing homelessness and using this understanding to provide appropriate care to consumers from diverse backgrounds
• Relevant transferable skills and experience.
• Ability to use personal judgement and expertise to independently make decisions regarding service provision within relevant program and sector guidelines and practices including de-escalation and consumer interviews
• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check – required before commencement of work
• Australian working rights
• A valid driver’s licence

What will Neami offer

• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the ‘Apply’ button whereyou will need to create a username and password
• Upload your resume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Katie Ambrose, Service Manager: katie.ambrose@neaminational.org.au

If you are excited about this role, but only meet some of the requirements, we encourage youto call or email us to talk about this opportunity. We’re passionate about creating opportunities and supporting professional development.

If you have any technical issues when applying for this role, please email careers@neaminational.org.au for assistance.

Applications Close: 25 March 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.